Pilou

Items in stock

• Payment by credit card or PayPal: dispatched the same day for any order placed before 3 pm.
• Payment by bank transfer or cheque: dispatched upon receipt of payment.
• Standard Delivery (24 to 48 h): complimentary from 300 € of purchases in the EURO zone.
• Express Delivery (24 h): dispatched the same day for any order placed before 3 pm.

Made-to-order items

Some pieces are made especially for you.

• Average production and delivery time: 3 to 4 weeks.

Returns & exchanges

You have 45 days from receipt of your order to return an item.

For sale items, the return period is 15 days.

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How to make a return?

• You have a Mahogany customer account: log in to your personal account, then go to the « My orders ».
• You do not have a customer account: click on « Manage my return » at the bottom of our website or go directly to the dedicated page.
• Please have your order number as well as theemail address used at the time of your purchase.

Return conditions

Items must be returned:

• in their original condition
• accompanied by their original packaging

Cashmere is a natural fibre that benefits from regular care. Contrary to popular belief, cashmere loves water: regular, appropriate washing helps preserve its softness, suppleness and the beauty of its knit over time.

Washing

• Choose machine washing, on a wool or delicates. Hand washing remains recommended for the finest or most delicate pieces.
• Place your garment in our laundry bag to protect it from friction against the drum.
• Use a small amount of special wool detergent or our Shampoo, without fabric softener.
• Wash at 30°C maximum.
• Never rub or wring the knitwear.
• For machine washing, choose a gentle spin cycle: 600 rpm maximum.

Drying

• As soon as washing is complete, gently reshape your garment.
• Allow it to dry flat on a terry towel, away from all heat sources and direct light.
• Never use a tumble dryer.
• Do not hang your cashmere on a hanger: the weight of the damp knitwear could distort it.

Ironing & storage

• If necessary, gently iron your cashmere inside out, using the wool, avoiding the ribbed edges.
• Once completely dry, store it away carefully folded, ideally in a protective cover.
• Avoid hangers, which can distort the knitwear and shoulders.

Cashmere loves water

Regular, appropriate care helps your cashmere retain over time its softness, drape and the beauty of its knit.