• From XS to 4XL
  • Handcrafted in Nepal
  • Our jumpers are repairable for life (see T&Cs).
  • 100% made in Nepal

Shipping policy

Committed to customer satisfaction, Mahogany Cashmere handles every order with the utmost care and dispatches it as quickly as possible, so that it arrives in excellent condition and within the expected timeframe.  

 

This way, you can be certain that the cashmere garments and jumpers ordered from our website will give you the greatest satisfaction once delivered to your home. We also undertake to offer you several delivery options, including express delivery for your urgent orders.


DELIVERY & DISPATCH

 

Products are delivered to the delivery address you provided during the ordering process.

Normal transit times are 1 to 3 working days for mainland France and 3 to 7 days for other destinations. 

 

Delivery is free for all orders of €300 or more (EURO zone only).

 

MAHOGANY cannot be held responsible for delays in parcel delivery. If you notice a delay, first check your parcel tracking on the carrier's website using the tracking number received, then, if the parcel is held up, contact customer service at the following address: contact@mail.e-mahogany.com, making sure to state your order number.

 

If your entire order is not available, we will make partial shipments.
Shipping costs will not be charged for the remainder of the order. Products are delivered to the delivery address you provided during the ordering process.

Tracking your parcel can be done on the following websites:

We offer you a choice of delivery speeds:
Dispatch times
Shipping costs for an
order under €300
Shipping costs for an
order of €300 or more
Delivery to
standard delivery
France - Colissimo Collection Point
France - Colissimo Home Delivery
2 to 3 days
working
6.00 €
7.00 €


9.00 €
Free


Free
EURO Zone (*) - Colissimo 
3 to 7 days
working
Other countries worldwide - Colissimo
International
3 to 10 days
working
30.00 $
30.00 $
Dispatch times
Shipping costs
Urgent delivery (**)
France - Chronopost 13
Delivered within 24 hours for all
order placed before 4:00 pm (GMT+1)
(no delivery on Saturdays)
15.00 €
Europe (*) - DHL Express
19.00 €
(*) For countries outside the European Union, customs clearance may extend this timeframe.
(**) Only items in stock (and indicated as such in your basket) will be delivered by urgent delivery.


If your item is in stock, it will be dispatched the same day if the order is placed before 3 pm.

If your item needs to be made, please allow 3 to 5 weeks.

If you have ordered several items and your entire order is not in stock, we may make partial shipments (unless only care products are in stock; these will be dispatched at the same time as the item to be made).
Shipping costs will not be charged a second time for the remainder of the order. 

If your order includes several items, some of which require a production time of several weeks (information stated on our website and in your basket for all our items), and you have chosen express delivery, only items in stock will be delivered by express service. Items from this order that need to be made will be delivered by standard service at our expense.

Dispatch times may be delayed by several days during busy periods (Sales, Christmas, 3-day weekends). By choosing the Chronopost carrier, dispatch will be guaranteed on the same day for an order placed before 4 pm.

 

 

SHIPMENTS TO FRENCH OVERSEAS DEPARTMENTS

 

The VAT rate applied to shipments to the overseas departments of Guadeloupe, Martinique and Réunion is 8.5%. VAT does not apply in the department of French Guiana.

 

CUSTOMS DUTIES

 

Please note: for customers residing outside the European Union, customs duties and the VAT applicable in your country may apply.

 

 

IMPORTANT INFORMATION


We recommend that the buyer refuse any damaged, opened or soiled parcel. If they wish, and before signing the delivery note, they may check the contents in the presence of the delivery driver.

If in doubt, we recommend refusing the parcel and reporting the incident to marine@e-mahogany.com as soon as possible.

Once the parcel has been accepted and received, no claim may be made against the carrier, and Mahogany Cashmere cannot be held responsible for products damaged or lost during transport.
If your parcel is taking a long time to be delivered, we recommend that you call the carrier's customer service directly and send an email to marine@e-mahogany.com to report it, so that Mahogany customer service can also make a claim with the carrier.
If the parcel is not delivered within 30 days of its dispatch date, and only after this period, it may be considered lost. Mahogany undertakes to try to find a solution that will suit both parties.