Woolozone

For items in stock

• Payment by credit card / PayPal : same-day dispatch for any order placed before 3 pm.
• Payment by bank transfer or cheque: dispatched upon receipt of payment.
• Standard Delivery (24 to 48 h): complimentary from £300 of purchases.
• Express Delivery (24 h): same-day dispatch for any order placed before 3 pm.

For made-to-order items

• Manufacturing and delivery time: 3 to 4 weeks on average.

-------------------------------------------------------

Returns and exchanges

You have 45 days from the date of receipt of your order to return an item, or 15 days for sale items.

• If you have a Mahogany customer account, log in to your personal account then go to the "My Orders".

• If you do not have a customer account, please click on "Manage My Return" at the bottom of our website, or access this page directly via the dedicated link.

• Please have your order number as well as thee-mail address used at the time of your purchase.

• Items must be returned within their original condition, along with their original packaging.

Cashmere is a natural fibre that benefits from regular care. Contrary to popular belief, water is good for it: frequent washing helps to preserve its softness, suppleness and beauty over time.

• Hand wash or, preferably, machine wash on a wool or delicate cycle.
• Place your garment in a washing bag to protect it from friction against the drum.
• Use a small amount of specialist wool detergent or our Shampoo.
• Wash in lukewarm water, 30 °C maximum.
• Do not rub or wring the knit.
• Gently spin (600 rpm maximum in the machine), then lay flat to dry flat on a terry towel, away from any heat source.
• Iron on the reverse side using the wool, never ironing the ribbed edges.
• Store your garment carefully folded, ideally in a protective cover.

Cashmere loves water: regular care helps to durably preserve all the qualities of this exceptional fibre.